joining 99's Privacy Policy

01

Introduction and Applicability

joining 99 places the highest priority on the privacy of its users. This Privacy Policy ("Policy") sets out how information about you is handled when you use our services through our website, application, or any other digital channel.

This policy applies to all users registered on the joining 99 website, including those using casino games, sports betting, and other services. Using our services means you accept the terms of this policy. For more information about us, you can read the joining 99 About Us page.

The policies described in this document are consistent with existing data protection guidelines in Bangladesh. joining 99 reserves the right to amend this policy at any time, and registered users will be notified by email in the event of any changes.

02

What Information We Collect

2.1 Information You Provide Directly

joining 99 collects information you voluntarily provide during registration or account management. This includes:

• Full name, date of birth, and national identity details
• Email address and mobile number
• Your chosen username and password (stored in encrypted form)
• Financial transaction details — via bKash, Nagad, Rocket, Upay, or bank transfer
• Contact details provided through support chat or email

2.2 Automatically Collected Information

When you use the joining 99 platform, some information is collected automatically, though it does not directly reveal your identity:

• IP address and device type
• Browser and operating system version
• Time spent on the site, pages visited, and click patterns
• Cookie and session data (discussed in detail below)
• Geolocation data (general, not precise GPS location)

2.3 Information Received from Third Parties

joining 99 works with trusted third parties for identity verification and fraud prevention. In this process, limited information may be received from identity verification agencies or payment processors.

03

Purpose of Using Information

joining 99 uses collected information only for specific and legitimate purposes. Your information is not sold to third parties for commercial gain.

3.1 Providing and Managing Services

• Creating, verifying, and maintaining accounts
• Processing financial transactions including deposits and withdrawals
• Managing gaming history and bonus programs
• Providing 24/7 live chat and email support

3.2 Security and Protection

• Preventing fraud, money laundering, and illegal activity
• Preventing the creation of multiple accounts
• Detecting suspicious logins or transactions
• Keeping connections secure through SSL encryption

3.3 Notifications and Communications

Relevant promotional offers, account notifications, and system updates may be sent to your email or mobile. You may request to stop receiving these notifications at any time.

04

Data Sharing and Disclosure

joining 99 does not sell or transfer your personal information to advertisers or any other commercial parties. However, limited information may be shared in certain specific situations:

4.1 Service Providers

Payment processors (such as bKash, Nagad, Rocket, Upay, and banking services), identity verification agencies, and technology infrastructure providers receive only the information necessary to carry out their specific services. These organisations are required to comply with joining 99's privacy standards.

4.2 Legal Obligations

joining 99 may disclose necessary information in response to applicable laws in Bangladesh, court orders, or legitimate requests from government bodies.

4.3 Business Restructuring

In the event of a business merger or acquisition, user information may be transferred to the new entity, subject to the terms of this policy.

05

Cookies and Tracking Technologies

Cookies and similar technologies are used to keep the joining 99 platform functioning properly.

5.1 Essential Cookies

Without these cookies, core site functions such as maintaining login sessions, processing payments, and security verification will not work. These cannot be disabled.

5.2 Functionality Cookies

These cookies are used to remember your preferences, language settings, and gaming choices, so you do not need to reconfigure them on every visit.

5.3 Analytics Cookies

Anonymous analytics data is collected to understand which parts of the site are used most. This information helps improve service quality and does not reveal any personal identity.

You can manage cookies through your browser settings, though disabling some cookies may limit your experience on the platform.

06

Data Security Measures

joining 99 follows industry-standard technologies and processes to protect your information.

6.1 Administrative Security

• Staff access to data is role-based and restricted to what is necessary
• All staff are required to commit to following privacy and security rules
• Strict disciplinary measures are in place for internal security breaches

6.2 Data Retention Period

Data from inactive accounts is generally deleted or anonymised after five years, unless a longer retention period is required for legal reasons. Financial transaction records are retained in accordance with applicable regulations in Bangladesh.

07

User Rights and Choices

Every registered user on joining 99 has certain fundamental rights over their own information.

7.1 Right to Access Information

You may ask joining 99 at any time what information is stored about you and how it is being used.

7.2 Right to Correct Information

If your account contains incorrect or outdated information, you can request a correction. Most information can be updated directly from account settings.

7.3 Right to Close Your Account

If you no longer wish to use joining 99's services, you may request account closure. However, some information may be retained for a set period due to legal obligations.

7.4 Opting Out of Marketing Communications

To stop receiving promotional emails or messages at any time, contact our support team. Essential account notifications cannot be turned off.

To learn more about your account control options for responsible gaming, read the Responsible Gaming Guide.

08

Minors and Age Verification

All services on joining 99 are for individuals aged 21 and above only. No information is knowingly collected from minors.

An age verification process is followed at registration. If we are informed that a minor has created an account in error, that account will be suspended immediately and the associated information will be deleted.

If a parent or guardian believes their child is using joining 99, please contact our support team without delay.

09

Data Storage and Location

Your information is stored in secure data centres. If any information is transferred to a third country, this is done only after ensuring that country meets the required data protection standards.

joining 99 aims to process all payments through local infrastructure in Bangladesh, which is facilitated by using domestic payment systems such as bKash, Nagad, Rocket, and Upay.

10

Policy Changes and Notification

joining 99 periodically reviews this privacy policy and updates it as needed. For any significant changes:

• Notification will be sent to the registered email at least 30 days before the change takes effect
• A prominent notice will be displayed on the site's main page
• The "Last Updated" date will be clearly stated at the top of the policy

Continued use of the service after notification will be taken as acceptance of the new terms.

To understand the relationship between this policy and other legal terms, read the Terms and Conditions page, which sets out the detailed terms for using the platform.

11

Privacy Contact

If you have any questions, complaints, or requests regarding this privacy policy, contact the joining 99 support team through the following:

For general questions, you may find answers on our Frequently Asked Questions page.