For ages 21 and above

joining 99 Responsible Gaming

When entertainment goes out of control, it becomes a problem. joining 99 believes gaming should be free and conscious — never driven by pressure or compulsion. On this page you will find all the tools and information you need to stay safe.

For ages 21 and above only

Our Commitment

joining 99 is always committed to ensuring a safe and responsible environment.

joining 99 operates as an entertainment platform where you can enjoy casino games and sports betting — but always with awareness. We know that for a small number of users, gaming habits can become a problem. That is why we have introduced several protective features that are accessible to every member.

Our Terms and Conditions clearly state that no user is advised to play by taking on debt or spending their savings. Playing within a set entertainment budget is the wisest approach. If you feel that your gaming habits are affecting your daily life, use the features below or contact our support team.

joining 99's aim is to keep gaming enjoyable and controlled at all times. We keep your personal information secure in accordance with our Privacy Policy, and we process any account limit requests you make promptly.

Ask yourself

Before playing, ask yourself — how much money and time am I setting aside for today? If you have a clear answer and can stick to it, gaming stays entertainment. If you go over your limit, take a break.

Self-protection Tools

Contact our 24/7 live chat or email support to activate these features on your account.

Deposit Limit

Set a maximum deposit amount per day, week, or month. Once a limit is reduced it takes effect immediately; increasing it requires waiting through a set period.

Session Time Limit

Set how long you play in one sitting. When the set time is up, the system automatically gives you a warning or logs you out, so you do not spend too long playing.

Reality Check

A pop-up message appears at set intervals reminding you how long you have been playing and how much money has been transacted.

Cooling-Off Break

Take a temporary break of 24 hours up to 6 weeks. During this time you cannot log in or place bets. Once the break is over, your account is reactivated automatically.

Self-Exclusion

Close your account for a period of 6 months up to permanently. Once this step is taken, it cannot be reversed before the set period ends — providing effective protection in serious situations.

Age and Identity Verification

Age verification is mandatory when registering at joining 99. Accounts for anyone under 21 are not approved. If there is an issue with identity verification, the account is temporarily suspended.

Warning Signs of a Problem

If you notice any of the signs below in yourself, stop immediately and seek help.

Most people play for entertainment and enjoy it without any problems. However, for some individuals, gaming can turn into an addiction. If you notice these signs in yourself or a family member, it is important to act quickly. You can find more information on our FAQ page.

Playing to recover lost money Placing more bets to make up for losses — this is a clear sign of addiction.
Spending more time and money than planned Wanting to stop each time but being unable to, and repeatedly going over your budget.
Hiding it from family and friends Lying to those close to you about how much you play or spend.
Restlessness or irritability when not playing Feeling moody, anxious, or unable to concentrate when you cannot play.
Playing with borrowed money or savings Taking money from everyday expenses or emergency savings to use on bets.
Impact on work or studies Neglecting, falling behind in, or causing harm to your career or education because of gaming.

Where to Get Help

Seek support rather than trying to cope alone — that is a sign of courage.

joining 99 Live Chat

Our support team is available in Bengali and English 24 hours a day, 7 days a week. Let us know directly in chat about account limits, self-exclusion, or any concern you have.

Email Support

Write to our dedicated support email for a timely response. Self-exclusion applications or account closure requests can be submitted by email and are processed quickly.

Family and Close Ones

Telling a trusted family member about the problem is often the most effective step. They can offer emotional support and encourage you to seek professional help.

Professional Counselling

Speaking with a mental health specialist or a behavioural addiction counsellor can provide an effective solution. This service is available at various hospitals and organisations in Bangladesh.

Read and Learn

Reading about gambling addiction can be a first step. Our About Us page explains who we are and how we operate.

Emergency Help

If you feel the situation is serious and you or your family are being harmed, go directly to a mental health specialist. Do not wait — take action today.

Protection of Minors

Only individuals aged 21 or above may register at joining 99. This is our strict policy and violations are not tolerated.

If someone under 18 or 21 lives in your home and you use this site, make sure they cannot access your account. Use a password on your device and log out after every session.

Using parental control software on shared family devices can block minors from accessing online gambling sites. Taking this measure is a responsible step for your family.

If you suspect a minor has opened an account at joining 99, notify our 24/7 support immediately. We will investigate quickly and take the necessary action.

Advice for Parents

  • Use a strong password and screen lock on your device
  • Log out of your account after every session
  • Be mindful of your gaming habits in front of children
  • Enable parental controls on shared family devices
  • Have open conversations with your children about responsible online behaviour

Responsible Gaming FAQ

Common questions and answers on responsible gaming.

Self-exclusion is an important protection feature. It cannot be reversed before the set period ends (minimum 6 months). Once the period is over, you need to apply for reactivation, and there is a set waiting period — so the decision is not made in a rush.

A request to lower your deposit limit takes effect immediately. However, increasing a limit has a set waiting period — usually 24–72 hours — to prevent decisions made on impulse.

Yes, opening an account and playing at joining 99 is strictly prohibited for anyone under 21. Age is verified at registration, and any suspicious account is subject to investigation. Accounts found to belong to minors are closed immediately.

A cooling-off break is the right option here. You can temporarily suspend your account for 24 hours up to 6 weeks. Once that period ends, the account is reactivated automatically. Lowering your deposit limit or setting a session time limit are also good alternatives.

Start by trying to have an open conversation with the person. If you cannot resolve it on your own, contact our support team by email or live chat. We will look into the account details and take the necessary steps. Seeking advice from a professional mental health specialist may also help.

Yes, joining 99's support team is genuinely active 24 hours a day, 7 days a week. Help is available in both Bengali and English via live chat and email. Any request related to responsible gaming is handled by our team on a priority basis.

Yes, the World Health Organization (WHO) has classified gambling addiction as a recognised mental and behavioural disorder. It is not a sign of weak willpower — it is a health condition that can be addressed with the right treatment and support. Seeking help rather than feeling ashamed is the sensible thing to do.